Long are the days of customer service being a one-to-one phone call. To compete in this newly connected world, it requires taking the customer experience to a new level from any channel. Our private-label CCaaS solution is focused on making the most valuable and efficient interactions between customers, agents and companies in today’s digital world. Powered by QuandaGo, our CCaaS solution delivers a multi-channel Cloud CX platform with the added value of our Professional Services to service providers.

Omnichannel Customer Engagement

Our CCaaS solution provides all the tools you need to run a modern, omnichannel, AI-powered contact center. This includes support for voice, email, bots, video, mobile, messaging, and social media interactions.

You can empower your agents across any channel to personalize the customer experience. Even enable your customers to move across any channel, and between self-service and live support—transparently.

Features

  • Unified Agent Desktop
  • Drag & Drop Call Flows
  • Intelligent Routing
  • IVR & Self-Service
  • Bots & Virtual Agents
  • Outbound Contact
  • Quality Monitoring
  • Workforce Management
  • Real-Time & Historical Reporting

 

CCaaS-Interactions

Intelligent Process Automation

Our CCaaS solution enables you to automate workflows across the contact center, back office, and any part of your business. This includes using bots to fully automate processes and customer conversations on websites and messaging platforms like WhatsApp and Facebook Messenger.

Improve the customer experience and efficiency of your business, while enabling your agents to focus on high-value interactions and more complex issues where customers need more attention.

Features

  • Automated Workflows — Front & Back Office
  • Agent Assist and Suggested Next Best Actions
  • Automated After-Call Work Emails, Surveys, Messages
  • Ticketing and Case Management
CCaaS-Processes

Real-Time Performance Management

At the heart of a truly connected experience is our platform’s ability to bring all of your customer and company data sources together in a single place—from any source. All this info easily available to your agents in a unified desktop, and for your customers with easy-to-design knowledge bases and advanced self-service.

The result is ‘always-in-context’ continuous conversations that deliver the personalization that today’s customers demand.

Features

  • Data Management
  • Agent Knowledge Base
  • Agent Coaching & Wallboard
  • Web-Based Customer FAQ
  • Smart Contact Logging
  • Advanced Filtering
  • Rich Content Support
  • Data Discovery & Action Wizards
  • Multi-Language
CCaaS-Knowledge

The Connected Customer Experience

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